5 EXCELLENCE BENEFITS The art of exceptional travel by LuxairTours Choosing an Excellence trip means enjoying complete peace of mind at every step. We take care of every stage of your journey to ensure a smooth experience – flights operated by Luxair, comprehensive support in the event of unforeseen circumstances and a single point of contact for all aspects of your trip. Travelling with total peace of mind has never been easier. AN EXPERIENCE DEFINED BY EXCELLENCE, FROM THE MOMENT YOU BOOK… Our Excellence collection ensures an exceptional journey, with hotels handpicked by our experts and a range of benefits reserved exclusively for our Excellence guests. • PRIORITY SUPPORT AT THE CUSTOMER SERVICE CENTRE Our Customer Service Centre is here to assist you before, during and after your trip. With an Excellence holiday, you’ll also benefit from priority service. • A PREMIUM GIFT A premium gift box will arrive at your door a few days before departure, accompanied by your travel documents, to get you in the mood for your holiday. • CHANGES AT NO EXTRA COST If you change your mind, you can make changes free of charge. Trips can be modified up to 14 days before departure* (subject to Terms and Conditions), a traveller can be changed up to 3 days before departure, and name corrections can be made up to 3 hours before departure. *30 days for Dubai and Italy LUXAIRTOURS ISO 9001 CERTIFIED LuxairTours holds ISO 9001:2015 certification issued by the European Society for Certification of Management Systems. This internationally recognised certification is a testament to the ongoing commitment of all LuxairTours employees to implementing an effective and sustainable quality management system. The LuxairTours quality procedure
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